I'm glad I scheduled a private shuttle before my arrival to Cancun. Our flight was delayed two hours due to the plane being short one flight attendant but our driver was waiting when we arrived to the airport. We were escorted to our van by one of Shuttle Central representatives and made great timing to the hotel. Our pick up for our departure flight was at 6am and they were there on time. I would definitely use Shuttle Central again and would recommend to others.

The driver was there waiting for us. The vehicle was clean and air conditioned. They had water bottles for us. It was an easy and pleasant experience. The only thing was that I had told them when I booked, via email, via whatsapp, and via phone call, and via text and had confirmed several times where to drop us off, but every time they contacted me they had the wrong hotel and I had to correct them each time. Thankfully, when we arrived the driver asked me to confirm again what hotel because they would have taken us to the wrong place even after confirming so many times, but it all worked out.

Wait time at the airport to get to the resort was too long over 40 minutes to wait for our car. The return was WAY better. We had a luxury SUV and a great driver.