Prior to this wonderful all-day excursion, we were kept informed about date, time and meeting place to ensure an on-time departure. True to plans, our guide Abraham met us at the assigned destination along with the other guests - a mother and her very well-behaved children ranging in age from 7-18 who all added to the enjoyment of the day. We saw incredible sights we saw as we alighted from the city onward to the top of the mountain, changing from a small gondola to a larger tram type structure approximate 3/4 of the way up - not even an issue for my husband who is not keen on heights. The summit was breathtaking with plenty of time afforded to enjoy from every direction and have lunch. Our day concluded with a perfect, relaxing 1 hr catamaran cruise around Lake Lucerne; such beautiful scenery! Abraham was an excellent guide - mindful and unobtrusive, allowing us the opportunity to enjoy this adventure to the fullest. Future guides have much to learn from his approach!