Dopo una disastrosa andata dall'aeroporto di Bergamo, per lo staff maleducato, scortese e incompetente..il ritorno dalla stazione centrale di Milano è stato fantastico, non solo lo staff gentile ma ci hanno permesso di salire anche prima dell'orario prenotato. Quindi per questa tratta le 5 stelle meritate, da Bergamo forse una!

Planning, QR code saving application with tickets absolutely perfect and understandable. departure from the airport great. The journey to the airport was a bit chaotic, the boarding map showed the place where the bus had been abandoned. So I had to look for the boarding station off the map and that made me a bit nervous, because the bus then arrived at the place 10 minutes after the planned boarding.

The bus left promptly on time. My only issue was even though I was quite in front and had pre booked this. I wasn’t happy the that the attendants were taking cash payments whilst we waited in the queue. It would be quicker if they allowed all those with tickets to go first and then get cash payments last. It defeated the who purpose of booking ahead.