The boat tour in itself was great. However, the booking experience via Get Your Guide was bad. For example, first time I went to the side it said after I added my credit card that the transaction had failed. I did it again and it got through the second time. shortly after I received a confirmation for 2 bookings instead of one. Even thought the site said that I can cancel a transaction I got the message "your cancellation window as expired" literally 5 after I got the confirmation email. Not only is your UX clunky and faulty and I had to call to cancel the transaction. In total it took me three calls for the cancellation. The number on the site got me to the tour operation who said I would need to call the 3rd party booker "you". Then I reached someone who was super nice, but I could not understand the accent. So I had to call again. Overall, it was too much work and not seamless. Also, when canceling a transaction is made so hard it makes me suspicious of the site. Best, Katharina L

Early warning for the sensitive hearing and sinus sufferers

The overall experience was great. If you want to see the Alligators, suggest to book tour on a warm day if possible (we were able to see 13 alligators, 1 crane, 3 turtles, 1 rattlesnake) . The propellers on your boat and the others can be deafening and not enough provided headphones; claim your pair early on. Take Benedryl while on the charter bus going to the activity to prevent sinus headaches.

We took the small airboat. It was able to go down small passageways - and also go very fast in open water! We saw lots of alligators. Our guide Steve knew just where to go to keep us mostly out of the rain.