I had to call bc they were not there when we arrived. We had to wait over 30 minutes for them to arrive to pick us up. Which defeated the point of paying for a private taxi to get me quickly to Venice. The guide was not friendly. It was very expensive but the trip was fast once we were picked up and dropped off right at our hotel. The water taxi was very clean & in great condition.

We were dropped off neatly and safely at the docks of San Marco Square. When making the reservation, the description of the activity described that the hotel where we stayed was also offered, but once we arrived, we still had to walk 500 meters with our luggage. Nevertheless, we saw that similar boats came up to the hotel without any problem. This was a major drawback, given the initial description of the activity.

I booked 24 hours ahead of time. The company contacted me right away to get my flight details. I have a small dog and they had no issues with it. They promptly showed up at my hotel pier a few minutes before the scheduled time. The boat ride was very comfortable. At the airport, they had porters to help us with the luggage and take us to the airline check in desk (about 10min walk away from the boat dock). Very happy with the service.