Was nervous based on other reviews but turned out fine for the money. The office was a little tricky to find because the name they tell you to look for (Alilaguna) is one of a few names printed super small on the door of the office and there’s a bunch of ticket offices/stands in the same location, so it’s not obvious. After finding the office, waited about 20 min for another couple and the taxi and then was taken very close to our hotel. May have been easier to just grab a water taxi at the stand right outside the train station but didn’t know what to expect in advance.

Nice boat, we had to wait some minutes but overall very good service. We shared with another couple which is fine, the boat is big enough. The hotel had private dock and they left us in a common stop, we had to walk with our luggage some minutes, I think they should have left us in the hotel.

If you can, do this private water taxi once going into Venice. Delivery to Ponte Rialto is just a great way to go. However I had to ask Tourist Info to assist as the meeting place has no one to help. Nor do the guys there help as we are pre-paid and not them. Oh and the phone number didn't work/connect. Took public water taxi back for 9.5 euro and easier on luggage transfer